Shipping and Delivery Policy

At नील-नारायण प्रकाशन, we aim to deliver your products safely, quickly, and reliably. This Shipping and Delivery Policy outlines how we process and ship orders made on our website https://nnpublication.com/. By placing an order, you agree to the terms and conditions stated below.

1. Order Processing Time

• Order Confirmation: Once you place an order, you will receive an order confirmation email or message with order details.
• Processing Time: Orders are processed within 1-3 business days (excluding weekends and public holidays).
• Customization Orders: If your order includes customizations or special requests, additional processing time may be required. You will be notified of any delays.

2. Shipping Methods and Delivery Time

We offer the following shipping methods to ensure timely delivery:

• Standard Shipping: Delivery within 5-7 business days after processing.
• Express Shipping (If Available): Delivery within 2-4 business days after processing. Additional fees may apply.

Note: Delivery timelines may vary based on your location, shipping service provider, and external factors such as weather, strikes, or natural calamities.

3. Shipping Charges

• Standard Shipping: Charges will be displayed at checkout before you confirm your order.
• Free Shipping: Occasionally, we may offer free shipping promotions. Details of such offers will be available on our website or social media pages.
• Express Shipping: Additional charges apply for expedited shipping.

4. Delivery Locations

We currently ship to the following locations:

• Within India: We deliver to all major cities, towns, and rural areas.
• International Shipping: Currently, we do not offer international shipping. (This can be updated if international shipping becomes available.)

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking link or tracking ID via email or SMS.
• Use the tracking link to monitor the status and location of your package.

If you do not receive tracking information within 3 business days of placing your order, please contact us at [Insert Email] or [Insert Phone Number].

6. Missed or Failed Delivery

If a delivery attempt is unsuccessful due to the recipient being unavailable, the following actions will be taken:

• Reattempt: The shipping carrier will attempt delivery again (based on the carrier’s policy).
• Rescheduling: If delivery fails multiple times, please contact our support team to arrange for reshipment.
• Address Issues: If the delivery address is incorrect, please inform us immediately to avoid failed delivery attempts.

7. Order Delays and Exceptions

While we strive to meet delivery timelines, certain events may cause delays, including but not limited to:

• Weather conditions (floods, storms, etc.)
• Natural calamities (earthquakes, pandemics, etc.)
• Holidays or public events (festivals, national holidays, etc.)
• Customizations or bulk orders requiring more time for production.

If a delay occurs, we will notify you via email or phone and keep you updated on the status of your order.

8. Order Cancellation and Changes

• Order Modifications: Once an order is placed, it cannot be modified. However, you can request cancellation within 24 hours of placing the order.
• Cancellation Policy: If you cancel your order after it has been shipped, shipping charges will not be refunded.
• Refunds for Canceled Orders: Refunds will be processed within 7-10 business days of cancellation approval.

9. Damaged or Lost Shipments

If your order is lost, damaged, or tampered with during shipping, we will take immediate action.

• Damaged Items: If you receive a damaged package, please report it within 48 hours of delivery with photographs of the damaged item and packaging.
• Lost Packages: If your package is marked as "delivered" but you did not receive it, please contact us for assistance.

We will either provide a replacement or issue a refund as per our Return Policy.

10. Contact Us

For questions, support, or inquiries related to shipping and delivery, please contact us at:
Website: https://nnpublication.com/